Get more 5-star reviews, automatically.
Every happy customer is a review you probably never asked for. We install an AI-assisted system that requests a review after the job is done, then handles the replies — the thank-yous and the harder ones — so your reputation is actively managed instead of left to chance.
Happy customers rarely leave a review unasked.
Most people mean to. They just don't get around to it — unless someone asks at the right moment, with an easy way to do it. Meanwhile the reviews that do come in without any prompting skew toward the complaints, because an unhappy customer needs no reminder. Left alone, that imbalance compounds.
- FAULT A
No ask, no review
Without a system asking every customer at the right moment, review volume depends entirely on who happens to remember.
- FAULT B
Replies pile up unanswered
A review sitting unanswered for weeks — especially a critical one — reads as a business that isn't paying attention.
- FAULT C
It's whoever has a spare minute
Without a dedicated owner, asking for reviews and replying to them competes with every other job on the day — and loses.
What we do. What you do.
MKT-02 · SCOPE OF WORK
| WORK ITEM | RUNS ON THE SYSTEM | YOUR PART |
|---|---|---|
| REVIEW REQUESTS | Customers asked automatically after the job, on the platforms that matter to your business. | Confirm when a job is complete, or let it trigger from your existing system. |
| ROUTINE REPLIES | Thank-yous and standard acknowledgements go out without waiting on you. | Nothing — this runs in the background. |
| SERIOUS COMPLAINTS | Flagged to you directly rather than answered generically. | Write or approve the reply — your voice, your call. |
| PROFILE HEALTH | Reviews connect straight to your managed Google Business Profile. | See Google Business Profile management for the rest of the profile. |
See Google Business Profile management — reviews are one part of a profile that also needs its hours, categories and posts kept current.
A reply is proof someone's paying attention.
Prospective customers read reviews and the replies underneath them. A business that answers — calmly, consistently, even to the tough ones — reads as one that's actually run by someone. That's the standard we hold this service to: nothing invented, nothing generic, every reply defensible.
Book a Free Consultation- PLATFORM
- Google Business Profile, plus others on request
- TRIGGER
- A completed job or visit, not a bulk blast
- COVERAGE
- NZ and Australia, single or multi-location
The rest of the marketing system.
SEE THE OTHER SERVICES
Google Business Profile Management
MKT-03Social Media Management & Automation
MKT-04Facebook & Instagram Ads Agency
MKT-05Google Ads Agency
← Back to the marketing overviewReview management questions, answered.
MKT-02 · FAQ
What is review management?
Review management is the ongoing work of getting customers to leave reviews after a job or visit, and then handling every review that comes in — thanking the good ones publicly and responding properly to the ones that aren't. Left alone, review generation stalls (people mean to leave one and forget) and replies slip, both of which quietly undercut a business's standing wherever customers are already checking it.
How do I manage my Google reviews?
Two habits matter most: ask every customer at the right moment, and reply to every review, good or bad, without leaving one waiting for weeks. Most businesses do neither consistently because there's no system behind it — someone has to remember to ask, and someone has to check for new reviews and write a reply. We run both as an automated, AI-assisted service instead of a manual task on someone's to-do list.
Do you reply to reviews for me?
Yes. Routine replies — thanking a good review, acknowledging a fair complaint — go out through the system. Anything that needs a personal, specific response, especially a serious complaint, is flagged to you so it gets your voice, not a generic one.
How much does review management cost?
It's a fixed monthly fee, agreed after a free consultation. Pricing depends on how many locations and platforms are in scope and your typical review volume — we'll give you a real number once we've looked at your setup.
MKT-02 · SIGN-OFF
Stop hoping customers remember to leave one.
A free consultation takes thirty minutes. We'll look at your current review volume and reply history and tell you what a managed system would change.
Book a Free Consultation