Privacy Policy

Learn how we collect, use, and protect your personal information

Effective Date: January 1, 2025
Last Updated: February 5, 2026

This Privacy Policy ("Policy") explains how Altcutman LLC, System Pros, and AI & Automation Agency LLC (collectively, "Altcutman," "Company," "we," "our," or "us") collect, use, store, and protect personal information in connection with our websites, AI automation systems, CRM platforms, SMS/MMS messaging, and related services (collectively, the "Services").

By accessing or using the Services, you consent to the practices described in this Policy.

1. Scope

This Policy applies to all personal data collected through:

• Websites operated by Altcutman (including altcutman.com, systempros.ai, and affiliated domains);
• AI & automation platforms and dashboards;
• SMS/MMS, email, chat, and voice communications;
• Any other online or offline interactions with Altcutman.

This Policy is designed to meet the requirements of U.S. federal law, the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and Twilio A2P 10DLC messaging guidelines.

2. Data We Collect

We collect only the information necessary to provide and improve our Services, including:

• Contact Information – name, phone number, email address, business name, and related identifiers.
• Communication Content – messages sent or received via SMS, email, or chat, including appointment confirmations and marketing messages.
• Technical Data – IP addresses, device type, browser, operating system, log data, and usage metrics.
• Billing Data – payment details and transaction history when you purchase paid Services.
• Voluntary Data – information you choose to provide in surveys, forms, or support requests.

We do not knowingly collect personal information from children under 13. If such data is discovered, we will promptly delete it.

3. How We Use Your Data

Your data is used exclusively for legitimate business purposes, including:

• Delivering and maintaining the Services, including SMS appointment reminders and AI automation features.
• Sending service alerts, account notifications, and transactional messages.
• Providing customer support and responding to inquiries.
• Sending optional marketing communications (only with explicit consent).
• Improving system performance, security, and user experience.
• Complying with legal obligations and preventing fraud or abuse.

We do not sell or rent personal information to third parties.

4. SMS & A2P Messaging

We provide SMS/MMS communications in compliance with the Telephone Consumer Protection Act (TCPA) and A2P 10DLC regulations.

• Consent Required – You must provide explicit opt-in consent before receiving SMS messages.
• Message Frequency – Varies depending on service usage and appointment activity.
• Opt-Out – Text STOP to cancel at any time.
• Assistance – Text HELP or email alt@altcutman.com or hello@systempros.ai for support.
• Carrier Disclaimer – Wireless carriers are not liable for delayed or undelivered messages. Standard message and data rates may apply.

5. Data Sharing & Disclosure

We do not sell personal information. We share data only as necessary to operate the Services:

• Trusted Service Providers – such as Go High Level, Hostinger, Google Cloud, Microsoft Azure, Twilio, and other internationally recognized hosting and infrastructure providers. These partners are contractually bound to maintain confidentiality and apply industry-standard security measures.
• Legal Compliance – when required by law, regulation, subpoena, or court order.
• Business Transactions – in the event of a merger, acquisition, or asset transfer, provided the receiving entity agrees to protect the data in a manner consistent with this Policy.

6. International Hosting & Security

Altcutman uses enterprise-grade, globally distributed cloud providers including HighLevel, Hostinger, Google Cloud, and Microsoft Azure to store and process data.

Security measures include:

• Data encryption in transit (TLS/SSL) and at rest.
• Firewalls, intrusion-detection systems, and continuous monitoring.
• Strict access controls and multi-factor authentication for internal users.
• Regular vulnerability testing and system audits.

Despite these safeguards, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute protection against unauthorized access, cyberattacks, or data breaches.

7. Data Retention

We retain personal data only for as long as needed to:

• Deliver the Services,
• Comply with legal or regulatory obligations, or
• Resolve disputes and enforce agreements.

When retention is no longer necessary, data is securely deleted or anonymized.

8. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data.
• Object to or restrict certain processing activities.
• Withdraw consent for marketing communications.
• Request a copy of your data in a portable format.

To exercise these rights, contact alt@altcutman.com or hello@systempros.ai.

For SMS, text STOP at any time to opt out of further messaging.

9. Data Transfers

Because we operate globally, your information may be transferred to and processed in countries outside your own, including the United States, New Zealand, and the European Union.

We rely on contractual safeguards and recognized legal mechanisms (such as Standard Contractual Clauses) to protect personal data when transferred internationally.

10. Third-Party Links & Integrations

The Services may contain links to external websites or integrations with third-party tools. We are not responsible for the privacy practices of these third parties. We encourage you to review their policies before providing any personal information.

11. Changes to This Policy

We may update this Policy from time to time to reflect changes in technology, legal requirements, or our business practices. Any changes will be posted on our websites with an updated "Effective Date." Your continued use of the Services after such changes constitutes acceptance of the revised Policy.

12. Contact Us

For privacy-related questions, data requests, or complaints, please contact: